Position

Customer Relations Officer（speaking Russian)

Starting date

ASAP

Duration

3 months

Required degree

Associate Degree or above

Requirements

1.       knowledge of customer service principles and practices

2.       knowledge of relevant computer applications

3.       numeric, oral and written language application

4.       Fluent in Russian is a Must

Responsibilities

1.       Deal directly with customers either by telephone, electronically or face to face

2.       Respond promptly to customer inquiries

3.       Handle and resolve customer complaints

4.       Obtain and evaluate all relevant information to handle inquiries and complaints

5.       Perform customer verifications

6.       Manage customers' accounts

7.       Record details of inquiries, comments and complaints

8.       Record details of actions taken against compliant

9.       Administration Management

10.    Communicate and coordinate with internal departments

11.    Follow up on customer interactions

language

Proficiency in written and verbal Russian, speaking English is prefer

Compensation

1.Stipend: according to the interview and ability
2.accommodation: No
3.Lunch subsides:Yes

About Employer:

This is a Five Star Resort in Ningbo of China. The beach of the Resort is only 10 minutes drive from the airport and 10 minutes drive to the city centre.